Reach us directly

Every message on this page goes to Paul and LeeAnna. We own both homes and we run both of them ourselves, so there is no reservations desk, no ticket queue, and nobody who has to check with somebody else before answering you. Most messages get a reply within a few hours, and we answer every one the same day.

Send us a message

Not sure yet, or asking about something the listing does not cover? Send it over. It helps if you tell us which home you are asking about, your rough dates, and how many people are in your group - that way the first reply actually answers your question instead of asking three more.

There is no obligation attached to this form. Plenty of people message us with a question, think about it, and book weeks later or not at all. We would rather talk you out of the wrong home than have you arrive disappointed.

Where our homes are

We do not have a rental office, a storefront, or a check-in desk - the addresses below are the homes themselves. Check-in is keyless, so there is nowhere you need to stop on your way in.

Questions we get asked most

Am I really contacting the owners?

Yes. Paul and LeeAnna own both homes and manage both of them personally. Two homes, no other owners' units, no management company in between. If you ask whether the sleeper sofa is any good or whether the balcony gets afternoon sun, you get an answer from someone who has slept there.

How quickly will I hear back?

Most messages get an answer within a few hours, and we reply to every one the same day. If it is time-sensitive, text or call rather than emailing.

Is booking on this site actually cheaper than Airbnb or Vrbo?

Usually, and typically by 10 to 15 percent for an identical set of dates. The booking platforms charge fees that get built into the prices you see there - a host fee that owners recover through higher nightly rates on one platform, an owner commission plus a separate guest service fee at checkout on the other. None of that exists here. Do not take our word for it: pull up the same home and the same dates on any booking site, compare the all-in totals including every fee, and book wherever it lands cheaper.

What time is check-in and check-out?

Check-in is 4:00 PM and check-out is 10:00 AM at both homes. Entry is keyless at both, so there is no key handoff and no lockbox to find in the dark.

Are pets allowed at either home?

No. Neither home accepts pets of any kind, and at Gulf Dunes the no-pet rule covers the whole building and is enforced by building security rather than by us. Emotional support animals do not carry the same access rights as trained service animals and are not permitted.

How does payment work, and is my card information safe?

If you book more than 30 days before arrival, 50 percent is due at booking and the balance is charged to the same card 30 days before you arrive - you do not have to do anything for the second payment. Inside 30 days, the reservation is paid in full at booking. Card payments are processed by Stripe, a PCI-compliant payment processor. We never see or handle your card number.

What is your cancellation policy?

The same at both homes. Cancel more than 30 days before arrival and you are refunded 100 percent of the booking charges, less a $50 cancellation fee. Cancel more than 14 days before arrival and you are refunded 50 percent, less the same $50 fee. Inside 14 days there is no refund. The full terms are in the rental agreement you sign electronically when you book, and we would rather you read that before you pay than after.

How many guests can each home take, and how much parking is there?

Pure DESTINation sleeps 10 and Heaven on Surf sleeps 6. Both numbers are hard caps, not guidelines. Each home comes with two parking spaces and two passes - no more - and both HOAs tow unauthorized vehicles at the vehicle owner's expense. If your group is arriving in three cars, talk to us before you book rather than after.

Is there an age requirement to book?

Yes. The booking guest must be 25 or older and must stay with the group for the entire reservation.

Which home is the better fit for my group?

The honest short version: Pure DESTINation is the one for larger groups and for anyone who wants their own front door and no elevator - but every bedroom is on the second floor, so it is the wrong home if someone in your party cannot manage stairs. Heaven on Surf is a one-bedroom condo that suits couples and families with younger kids, and it is the accessible one: the condo is one floor above ground level with an elevator a few steps from the door, a ramp beside the step into the pool area, and a ramped walkover across the dune instead of steps. Message us with your group and we will tell you which one we would put you in, including when the answer is neither.

Do you provide beach chairs and umbrellas?

From March through October, yes - two chairs and one umbrella are set up for you and included in your stay at both homes, with additional setups available for purchase on the beach. Outside those months the beach service does not run.

Ready to check dates?

If your question is really just "is it available," the fastest answer is the calendar. Rates on this site are the same rates we would charge you anywhere, minus the platform fees.

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